VAT and Shipping Costs

VAT

UK & European Union

All payments on www.cairncycles.com are collected in Pound Sterling. The price you pay will be converted by your credit card company/PayPal at their exchange rates from your normal card/PayPal account currency and may include charges so please check with them if you would like to confirm these before ordering. We do reserve the right to cancel the order if shipping to your address is excessive and unforeseen, however this is very rare and we will do all we can to avoid this as obviously we want to support our customers and do all we can to allow you to ride Cairn Bikes.

All payments on eu.cairncycles.com are collected in Euros. We are based in the UK and even though the UK is no longer part of the European Union, we will cover all duty and taxes for orders sent to the EU.

Channel Islands

For customers from the Channel Islands VAT will be rebated post-purchase by our customer service team.

Will I have to pay shipping charges outside the EU?

Please note: we are legally required to declare the full value of goods (not including shipping charges) on all packages for delivery outside the UK, and shipments may be subject to import duties and taxes, which are applied once a delivery reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above as we don't like prison and there aren't any good road or trails. For details of Customs charges please consult your own Customs authorities for the latest rates.

Please be advised that some courier companies that we use may allow you to pay for import/customs charges after the order has been delivered to you. This is standard procedure for these companies to ensure that your order is delivered to you as soon as possible and not delayed in customs. These charges are solely dependent on your local customs office and the courier company, Cairn Bikes cannot control these charges. For more information and advice it is best to contact your local customs authority.

Cairn Bikes are not able to bear any customs or import duty costs these must be paid by yourself the customer; unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances so do please ensure you are fully aware of these costs before placing your order.

Shipping Costs

We deliver throughout the UK and ROW*. For deliveries to the European Union please visit our European website - eu.cairncycles.com.

*With a heavy heart we have to announce we will be temporarily suspending Cairn Cycles bike sales into Australia, New Zealand and the United States. We have been working hard to avoid this difficult decision, however various factors have made selling bikes into these countries unsustainable. We will keep this page updated with the most recent information.

Thank you for your understanding and please do contact us if there are any questions we may be able to help with. You can speak to us on live chat (bottom right of the page) or email us at explore@cairncycles.com